Privacy Policy

1. This Privacy Policy is published in compliance with, inter alia:
   • Section 43A of the Information Technology Act, 2000;
   • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures
     and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
   • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
   This Privacy Policy states the following:
   • The type of information collected from the Users, including Personal Information and
     Sensitive Personal Data or Information relating to an individual and their pet;
   • The purpose, means and modes of collection, usage, processing, retention, and
     destruction of such information; and
   • How and to whom DCC will disclose such information.
2. COLLECTION OF PERSONAL INFORMATION

   A few of the Services require us to know who you are so that we can best meet your needs.
   When you access the Services, or through any interaction with us via emails, telephone calls
   or other correspondence, we may ask you to voluntarily provide us with certain information
   that personally identifies you or could be used to personally identify you. You hereby
   consent to the collection of such information by DCC. Without prejudice to the generality of
   the above, information collected by us from you may include (but is not limited to) the
   following:

   • contact data (such as your email address and phone number);
   • demographic data (such as your gender, your date of birth and your pin code);
   • data regarding your usage of the services and history of the appointments made by or
     with you through the use of Services;
   • other information that you voluntarily choose to provide to us (such as information
     shared by you with us through emails or letters.

   The information collected from you by DCC may constitute ‘personal information’ or ‘sensitive
   personal data or information’ under the SPI Rules.

   “Personal Information” is defined under the SPI Rules to mean any
   information that relates to a natural person, which, either directly or indirectly, in
   combination with other information available or likely to be available to a body corporate,
   is capable of identifying such person.

   The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean
   personal information about that person relating to:

   • passwords;
   • financial information such as bank accounts, credit and debit card details or other
     payment instrument details;
   • physical, physiological and mental health condition;
   • sexual orientation;
   • medical records and history;
   • biometric information;
   • information received by body corporate under lawful contract or otherwise;
   • visitor details as provided at the time of registration or thereafter; and
   • call data records.

   DCC will be free to use, collect and disclose information that is freely available in the
   public domain without your consent.

3. PRIVACY STATEMENTS
   • This section applies to all users.
     • Accordingly, a condition of each User’s use of and access to the Services is
       their acceptance of the Terms and Conditions, which also involves acceptance of
       the terms of this Privacy Policy. Any User that does not agree with any
       provisions of the same has the option to discontinue the Services provided by
       DCC immediately.
     • An indicative list of information that DCC may require you to provide to enable
       your use of the Services is provided in the Schedule annexed to this Privacy
       Policy.
     • All the information provided to DCC by a User, including Personal Information or
       any Sensitive Personal Data or Information, is voluntary. You understand that
       DCC may use certain information of yours, which has been designated as Personal
       Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a)
       for the purpose of providing you the Services, (b) for commercial purposes and
       in an aggregated or non-personally identifiable form for research, statistical
       analysis and business intelligence purposes, (c) for sale or transfer of such
       research, statistical or intelligence data in an aggregated or non-personally
       identifiable form to third parties and affiliates (d) for communication purpose
       so as to provide You a better way of booking appointments and for obtaining
       feedback in relation to the Practitioners and their practice, (e) debugging
       customer support related issues.. (f) for the purpose of contacting you to
       complete any transaction if you do not complete a transaction after having
       provided us with your contact information in the course of completing such steps
       that are designed for completion of the transaction. DCC also reserves the right
       to use information provided by or about the End-User for the following purposes:
     • Publishing such information on the Website.
     • Contacting End-Users for offering new products or services.
     • Contacting End-Users for taking product and Service feedback.
     • Analyzing software usage patterns for improving product design and utility.
     • Analyzing anonymized practice information for commercial use.
     • Processing payment instructions including those through independent third
       party service providers such as payment gateways, banking and financial
       institutions, pre-paid instrument and wallet providers for processing of
       payment transaction or deferral of payment facilities.
     If you have voluntarily provided your Personal Information to
     DCC for any of the purposes stated above, you hereby consent to such
     collection and use of such information by DCC. However, DCC shall not
     contact You on Your telephone number(s) for any purpose including those
     mentioned in this sub-section 4.1(iii), if such telephone number is
     registered with the Do Not Call registry (“DNC Registry”) under the PDPA
     without your express, clear and un-ambiguous written consent.
     • Collection, use and disclosure of information which has been designated as
       Personal Information or Sensitive Personal Data or Information’ under the SPI
       Rules requires your express consent. By affirming your assent to this Privacy
       Policy, you provide your consent to such use, collection and disclosure as
       required under applicable law.
     • DCC does not control or endorse the content, messages or information found in
       any Services and, therefore, DCC specifically disclaims any liability with
       regard to the Services and any actions resulting from your participation in any
       Services, and you agree that you waive any claims against DCC relating to same,
       and to the extent such waiver may be ineffective, you agree to release any
       claims against DCC relating to the same.
     • You are responsible for maintaining the accuracy of the information you submit
       to us, such as your contact information provided as part of account
       registration. If your personal information changes, you may correct, delete
       inaccuracies, or amend information by making the change on our member
       information page or by contacting us at info@dccpets.in. We will make good faith
       efforts to make requested changes in our then active databases as soon as
       reasonably practicable. If you provide any information that is untrue,
       inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of
       date or incomplete), or DCC has reasonable grounds to suspect that the
       information provided by you is untrue, inaccurate, out of date or incomplete,
       DCC may, at its sole discretion, discontinue the provision of the Services to
       you. There may be circumstances where DCC will not correct, delete or update
       your Personal Data, including (a) where the Personal Data is opinion data that
       is kept solely for evaluative purpose; and (b) the Personal Data is in documents
       related to a prosecution if all proceedings relating to the prosecution have not
       been completed.
     • If you wish to cancel your account or request that we no longer use your
       information to provide you Services, contact us at info@dccpets.in. We will
       retain your information for as long as your account with the Services is active
       and as needed to provide you the Services. We shall not retain such information
       for longer than is required for the purposes for which the information may
       lawfully be used or is otherwise required under any other law for the time being
       in force. After a period of time, your data may be anonymized and aggregated,
       and then may be held by us as long as necessary for us to provide our Services
       effectively, but our use of the anonymized data will be solely for analytic
       purposes. Please note that your withdrawal of consent, or cancellation of
       account may result in DCC being unable to provide you with its Services or to
       terminate any existing relationship DCC may have with you.
     • If you wish to opt-out of receiving non-essential communications such as
       promotional and marketing-related information regarding the Services, please
       send us an email at info@dccpets.in.
     • Due to the communications standards on the Internet, when a User or the End-User
       or anyone who visits the Website, DCC automatically receives the URL of the site
       from which anyone visits. DCC also receives the Internet Protocol (IP) address
       of each User’s computer (or the proxy server a User used to access the World
       Wide Web), User’s computer operating system and type of web browser the User is
       using, email patterns, as well as the name of User’s ISP. This information is
       used to analyse overall trends to help DCC improve its Service. The linkage
       between User’s IP address and User’s personally identifiable information is not
       shared with or disclosed to third parties. Notwithstanding the above, DCC may
       share and/or disclose some of the aggregate findings (not the specific data) in
       anonymized form (i.e., non-personally identifiable) with advertisers, sponsors,
       investors, strategic partners, and others in order to help grow its business.
     • The Website uses temporary cookies to store certain (that is not sensitive
       personal data or information) that is used by DCC and its service providers for
       the technical administration of the Website, research and development, and for
       User administration. In the course of serving advertisements or optimizing
       services to its Users, DCC may allow authorized third parties to place or
       recognize a unique cookie on the User’s browser. The cookies however, do not
       store any Personal Information of the User. You may adjust your internet browser
       to disable cookies. If cookies are disabled you may still use the Website, but
       the Website may be limited in the use of some of the features.
     • In order to have access to all the features and benefits on our Website, a User
       must first create an account on our Website. To create an account, a User is
       required to provide the following information, which such User recognizes and
       expressly acknowledges is Personal Information allowing others, including DCC,
       to identify the User: name, User ID, email address, country, ZIP/postal code,
       age, phone number, password chosen by the User and valid financial account
       information. Other information requested on the registration page, including the
       ability to receive promotional offers from DCC, is optional. DCC may, in future,
       include other optional requests for information from the User to help DCC to
       customize the Website to deliver personalized information to the User.
     • DCC maintains a strict “No-Spam” policy, which means that DCC does not intend to
       sell, rent or otherwise give your e-mail address to a third party without your
       consent.
     • DCC has implemented best international market practices and security policies,
       rules and technical measures to protect the personal data that it has under its
       control from unauthorised access, improper use or disclosure, unauthorised
       modification and unlawful destruction or accidental loss. However, for any data
       loss or theft due to unauthorized access to the User’s electronic devices
       through which the User avails the Services, DCC shall not be held liable for any
       loss whatsoever incurred by the User.
     • DCC implements reasonable security practices and procedures and has a
       comprehensive documented information security programme and information security
       policies that contain managerial, technical, operational and physical security
       control measures that are commensurate with respect to the information being
       collected and the nature of DCC’s business.
     • DCC takes your right to privacy very seriously and other than as specifically
       stated in this Privacy Policy, will only disclose your Personal Information in
       the event it is required to do so by law, rule, regulation, law enforcement
       agency, governmental official, legal authority or similar requirements or when
       DCC, in its sole discretion, deems it necessary in order to protect its rights
       or the rights of others, to prevent harm to persons or property, to fight fraud
       and credit risk, or to enforce or apply the Terms and Conditions.
   • END-USERS NOTE:
     • As part of the registration/application creation and submission process that is
       available to End-Users on this Website, certain information, including Personal
       Information or Sensitive Personal Data or Information is collected from the
       End-Users.
     • All the statements in this Privacy Policy apply to all End-Users, and all
       End-Users are therefore required to read and understand the privacy statements
       set out herein prior to submitting any Personal Information or Sensitive
       Personal Data or Information to DCC, failing which they are required to leave
       the DCC immediately.
     • If you have inadvertently submitted any such information to DCC prior to reading
       the privacy statements set out herein, and you do not agree with the manner in
       which such information is collected, processed, stored, used or disclosed, then
       you may access, modify and delete such information by using options provided on
       the Website. In addition, you can, by sending an email to info@dccpets.in,
       inquire whether DCC is in possession of your personal data, and you may also
       require DCC to delete and destroy all such information.
     • End-Users’ personally identifiable information, which they choose to provide on
       the Website is used to help the End-Users describe/identify themselves. Other
       information that does not personally identify the End-Users as an individual, is
       collected by DCC from End-Users (such as, patterns of utilization described
       above) and is exclusively owned by DCC. DCC may also use such information in an
       aggregated or non-personally identifiable form for research, statistical
       analysis and business intelligence purposes, and may sell or otherwise transfer
       such research, statistical or intelligence data in an aggregated or
       non-personally identifiable form to third parties and affiliates. In particular,
       DCC reserves with it the right to use anonymized End-User demographics
       information and anonymized End-User health information for the following
       purposes:
     1. Analyzing software usage patterns for improving product design and utility.
     2. Analyzing such information for research and development of new technologies.
     3. Using analysis of such information in other commercial product offerings of
        DCC.
     4. haring analysis of such information with third parties for commercial use.
     • DCC will communicate with the End-Users through email, phone and notices posted
       on the Website or through other means available through the service, including
       text and other forms of messaging. The End-Users can change their e-mail and
       contact preferences at any time by logging into their “Account” at
       www.dccpets.in/ and changing the account settings.
     • DCC may keep records of electronic communications and telephone calls received
       and made for making appointments or other purposes for the purpose of
       administration of Services, customer support, research and development and for
       better listing of Practitioners.
     • All DCC employees and data processors, who have access to, and are associated
       with the processing of sensitive personal data or information, are obliged to
       respect the confidentiality of every End-Users’ Personal Information or
       Sensitive Personal Data and Information. DCC has put in place procedures and
       technologies as per good industry practices and in accordance with the
       applicable laws, to maintain security of all personal data from the point of
       collection to the point of destruction. Any third-party data processor to which
       DCC transfers Personal Data shall have to agree to comply with those procedures
       and policies or put in place adequate measures on their own.
     • DCC may also disclose or transfer End-Users’ personal and other information
       provided by a User, to a third party as part of reorganization or a sale of the
       assets of a DCC corporation division or company. Any third party to which DCC
       transfers or sells its assets will have the right to continue to use the
       personal and other information that End-Users provide to us, in accordance with
       the Terms and Conditions.
     • To the extent necessary to provide End-Users with the Services, DCC may provide
       their Personal Information to third party contractors who work on behalf of or
       with DCC to provide End-Users with such Services, to help DCC communicate with
       End-Users or to maintain the Website or independent third party service
       providers to process payment instructions including providing a payment deferral
       facility to End-Users in relation to the Services. These third-party service
       providers have access to information needed to process payments, but may not use
       it for other purposes. Generally these contractors do not have any independent
       right to share this information, however certain contractors who provide
       services on the Website, including the providers of online communications
       services, may use and disclose the personal information collected in connection
       with the provision of these Services in accordance with their own privacy
       policies. In such circumstances, you consent to us disclosing your Personal
       Information to contractors, solely for the intended purposes only.
   • CASUAL VISITORS NOTE:
   • No sensitive personal data or information is automatically collected by DCC from any
     casual visitors of this website, who are merely perusing the Website.
   • Nevertheless, certain provisions of this Privacy Policy are applicable to even such
     casual visitors, and such casual visitors are also required to read and understand
     the privacy statements set out herein, failing which they are required to leave this
     Website immediately.
   • If you, as a casual visitor, have inadvertently browsed any other page of this
     Website prior to reading the privacy statements set out herein, and you do not agree
     with the manner in which such information is obtained, collected, processed, stored,
     used, disclosed or retained, merely quitting this browser application should
     ordinarily clear all temporary cookies installed by DCC. All visitors, however, are
     encouraged to use the “clear cookies” functionality of their browsers to ensure such
     clearing / deletion, as DCC cannot guarantee, predict or provide for the behaviour
     of the equipment of all the visitors of the Website.
   • You are not a casual visitor if you have willingly submitted any personal data or
     information to DCC through any means, including email, post or through the
     registration process on the Website. All such visitors will be deemed to be, and
     will be treated as, Users for the purposes of this Privacy Policy, and in which
     case, all the statements in this Privacy Policy apply to such persons.
4. CONFIDENTIALITY AND SECURITY
   • Your Personal Information is maintained by DCC in electronic form on its equipment, and
     on the equipment of its employees. Such information may also be converted to physical
     form from time to time. DCC takes all necessary precautions to protect your personal
     information both online and off-line and implements reasonable security practices and
     measures including certain managerial, technical, operational and physical security
     control measures that are commensurate with respect to the information being collected
     and the nature of DCC’s business.
   • No administrator at DCC will have knowledge of your password. It is important for you to
     protect against unauthorized access to your password, your computer and your mobile
     phone. Be sure to log off from the Website when finished. DCC does not undertake any
     liability for any unauthorised use of your account and password. If you suspect any
     unauthorized use of your account, you must immediately notify DCC by sending an email to
     support@DCC.com You shall be liable to indemnify DCC due to any loss suffered by it due
     to such unauthorized use of your account and password.
   • DCC makes all User information accessible to its employees, agents or partners and third
     parties only on a need-to-know basis and binds only its employees to strict
     confidentiality obligations.
   • Part of the functionality of DCC is assisting the doctors to maintain and organise such
     information. DCC may, therefore, retain and submit all such records to the appropriate
     authorities, or to doctors who request access to such information.
   • Part of the functionality of the DCC is assisting the patients to access information
     relating to them. DCC may, therefore, retain and submit all such records to the relevant
     patients, or to their doctors.
   • Notwithstanding the above, DCC is not responsible for the confidentiality, security, or
     distribution of your Personal Information by our partners and third parties outside the
     scope of our agreement with such partners and third parties. Further, DCC shall not be
     responsible for any breach of security or for any actions of any third parties or events
     that are beyond the reasonable control of DCC including but not limited to, acts of
     government, computer hacking, unauthorised access to computer data and storage device,
     computer crashes, breach of security and encryption, poor quality of Internet service or
     telephone service of the User etc.
5. CHANGE TO PRIVACY POLICY
   • DCC may update this Privacy Policy at any time, with or without advance notice. In the
     event there are significant changes in the way DCC treats User’s personally identifiable
     information, or in the Privacy Policy itself, DCC will display a notice on the Website
     or send Users an email, as provided for above, so that you may review the changed terms
     prior to continuing to use the Services. As always, if you object to any of the changes
     to our terms, and you no longer wish to use the Services, you may contact
     info@dccpets.in to deactivate your account. Unless stated otherwise, DCC’s current
     Privacy Policy applies to all information that DCC has about you and your account.
   • If a User uses the Services or accesses the Website after a notice of changes has been
     sent to such User or published on the Website, such User hereby provides his/her/its
     consent to the changed terms.
6. CONSENT TO THIS POLICY
   • You acknowledge that this Privacy Policy is a part of the Terms and Conditions of the
     Website and the other Services, and you unconditionally agree that becoming a User of
     the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii)
     consent to DCC using, collecting, processing and/or disclosing your Personal Information
     in the manner and for the purposes set out in this Privacy Policy. Your visit to the
     Website and use of the Services is subject to this Privacy Policy and the Terms and
     Conditions.
7. ADDRESS FOR PRIVACY QUESTIONS
   • Should you have questions about this Privacy Policy or DCC’s information collection, use
     and disclosure practices, you may contact DCC. We will use reasonable efforts to respond
     promptly to any requests, questions, or concerns, which you may have regarding our use
     of your personal information. If you have any grievance with respect to our use of your
     information, you may communicate such grievance to;

     Name: Shiv Whorra
     Designation: Chief Technology Officer
     Address: Jagdamba Farm, Carterpuri Marg, Sector 23A, Gurugram, Haryana – 122016,
     Phone: +91-9810622345
     Email:shiv.whorra@aalda.in